Frequently Asked Questions

Skincare information

  1. Do I need to wear sunscreen everyday even if I am at work all day?
  2. Is animal testing performed on any of Dr. Brandt’s products?
  3. I am pregnant/nursing what is the best skincare regimen for me?
  4. Why is an eye cream important to use as part of my daily regimen?
  5. Are your products non-comedogenic (non pore-clogging)?
  6. Do your products contain fragrance?
  7. What should I do if I am interested in discussing BUSINESS OPPORTUNITIES with dr. brandt® skincare?
  8. How can I find the expiration date on my product?
  9. Are dr brandt’s products gluten free?
  10. How to layer skincare products?
  11. How long should a product last?
  12. How do I know which bb cream is right for me?
  13. Where can I find anti-oxidant water booster?
  14. Why was lineless and time arrest lines discontinued?
  15. Where can I find the products in the flaws no more line?
  16. What is ruby laser technology and how does it work?
  17. What does ׀% Retinol Complex” mean?
  18. What is the mechanism of the time release retinol?
  19. What is the % of Retinol in Hydracreme? What % is suitable for daytime use?
  20. What is the quality life span of the products?
  21. What is Juvenessence+ complex?

Ordering information

  1. How do I redeem giftcards
  2. I had an automatic delivery, what happened to my order
  3. Payment methods
  4. Do you ship oversees
  5. Cancelling or modifying orders
  6. How to track my order
  7. What is right for me?
  8. Do you offer samples?
  9. Unsubscribe me

Shipping & returns

  1. How can I return a product?
  2. How can I exchange a product?
  3. How can I check the status of my order?
  4. I never received my package

Contact us

  1. I cannot login with my usual username and password
  2. I would like to discuss Press opportunities
  3. I would like to do business with you outside the USA
  4. I would like to distribute your products within the USA
  5. Are there any job opportunities
  6. Charity / Donations
  7. I need to schedule an appointment with the medical office

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Skincare information back to top

Any information provided on this website is not intended for medical advice. If you have a medical concern, please check with your doctor.

1.   Do I need to wear sunscreen everyday even if I am at work all day?

Yes, 80% of premature aging is caused by daily exposure to UV rays.

Just the few minutes of sun exposure you receive each day while driving to work, sitting by a window and walking your dog is enough to cause hyperpigmentation and premature aging over time. Also, indoor lighting (florescent and halogen bulbs) also breaks down collagen and can cause the same aging as UVA rays.

Dr. Brandt highly recommends using his BB Cream with signature Flexitone every day (rain or shine) regardless of season, to protect your skin from premature aging.

2.   Is animal testing performed on any of Dr. Brandt’s products?

dr. brandt® skincare is proud to say that we do not engage in animal testing or use animal derived ingredients in our products. As a cruelty-free-oriented organization, this is certainly one of our main commitments. At the time we choose our ingredients, we obtain all of the testing methodology to ensure that our suppliers provide us only with ingredients that are tested in vivo and in vitro. These facilities have a R&D staff of chemists whose main role is to develop products using these ingredients for testing, and then measuring results by high tech machinery, never on animals. Dr. Brandt is an animal lover and annual contributor to the Humane Society. He has three dogs he absolutely adores.

3.   I am pregnant/nursing what is the best skincare regimen for me?

We strongly recommend you discuss safe skincare options for you and your baby with your medical professional for best advice.

Avoiding the sun and using UV SPF protection every day is especially important during pregnancy and nursing, as the hormones released during this time can greatly increase pigmentation on your skin, causing melasma or "the mask of pregnancy." You should also avoid using any products containing acids (AHA/BHA lactic, glycolic, salicylic etc). If breakouts or other skin conditions are a problem during pregnancy, please consult with your doctor regarding prescription topicals or medications.

4.   Why is an eye cream important to use as part of my daily regimen?

Aging is the most apparent around the eyes. The delicate skin around the eye area is thinner, and blood vessels become more visible, revealing dark circles or hollow eyes. Fine lines and wrinkles, crow’s feet, and under eye bags are all tell-tale signs of aging. Try Dr. Brandt’s eye care best-sellers and discover your favorite.

5.   Are your products non-comedogenic (non pore-clogging)?

All of our products are tested for effectiveness before they can be considered to be part of the dr. brandt® skincare line. These formulas are created with a synergy of actives and botanicals to provide the clarity your skin needs without the dryness and irritation that can often times be the unfortunate result of using some products for oily and acne prone skin. 

The pores no more® product lines contain Salicylic Acid, a beta hydroxy which penetrates pores dissolving dirt, oil, makeup and debris and draws it out to the skin’s surface to be sloughed off. This action clears pores, eliminating any clogging. If you have a high tendency to develop clogged pores but need a moisturizer, we do offer an “oil-free” moisturizer in this line. 

6.   Do your products contain fragrance?

Dr. Brandt uses botanical extracts in his products, no harsh chemicals or synthetic fragrances are added.

7.   What should I do if I am interested in discussing BUSINESS OPPORTUNITIES with dr. brandt® skincare?

If you would like to contact dr. brandt® skincare about business opportunities (distribution, employment) please send a detailed email to customerservice@drbrandtskincare.com.

8.   How can I find the expiration date on my product?

Please check the bottom of the container/jar or crimped area of the tube for a “lot” or “batch” number and send us an email request with the information, along with the product purchased to customerservice@drbrandtskincare.com and we will reply as soon as possible.

9.    Are dr brandt�s products gluten free?

Like many companies, we often purchase ingredients from outside suppliers, and the components of these substances are proprietary information belonging to those companies. Therefore it's possible that a very small amount (generally parts per million) of gluten may be present. Consumers will find ingredient listings on our packaging material, in accordance with FDA regulations, using names which are standard throughout the cosmetic industry. Because of the vast number of raw materials from different sources, it is not possible to guarantee that our products are completely free of any of the grains specified.

10.   How to layer skincare products?

When layering products keep this rule in mind, start with the lightest weight (serums, gels) then middle weight (lotions) then heavier (creams) followed by SPF and makeup.

Generally you want to wait at least a minute or two between applications to ensure that your skin has had enough time to absorb all of the previous product before moving on to the next for best results.

11.   How long should the products last?

Dr brandts' products are intended to last 4-6 weeks long, depending on how many times a day you apply the product. For masks and exfoliates up to 8 weeks.

12.    How do I know which bb cream is right for me?

BB cream with flexitone Ideal for all skin types. Provides a satin finish

13.   Where can I find anti-oxidant water boosters?

Dr. Brandt’s detoxifying anti-oxidant water booster in the goji maqui flavor is available on drbrandtskincare.com only.

14.    Why was time arrest and lineless lines discontinued?

Dr Brandt has found a new pathway to anti-aging and gone where no skincare has gone before. Targeting the causes versus the effects, Dr. Brandt tackles aging at its point of origin: DNA.

“Do Not Age truly represents the next frontier of anti-aging. When it comes to how we age, science has shown us that we don’t always have to accept what we were born with. Your DNA has programmed you to an extent, but now we’re cracking that DNA code and changing the skin-aging process”, explains Dr. Brandt. “We’ve cracked the code once and for all to develop an anti-aging breakthrough that not only reverses existing signs of age, but prevents future aging by teaching skin to act young at the cellular level.”

XYY collection provides powerful antioxidant protection, defends skin cells against oxidative stress and inflammation, and protects against moisture loss to keep skin young and healthy. The regimen is the ultimate must-have for facing daily aggressors in our environment and counteracting the effects of a hectic, stressful lifestyle (i.e. pollution, stress, electromagnetic radiation, smoke).

15.   Where can I find the products in the flaws no more line?

You can find the new and improved formulas under Do Not Age with dr brandt. R3p eye cream is now Do Not Age triple peptide eye cream found in the Do Not Age category. R3p cream has been discontinued, however Dr. Brandt recommends trying the NEW Do Not Age time reversing cream.

16.    What is ruby laser technology and how does it work?

Ruby lasers are one of the most powerful lasers for eradicating skin imperfections. Dr. Brandt performs ruby laser procedures on patients concerned with dull, uneven skin tone & texture. Light rays emitted from the ruby laser are absorbed by skin cells; allowing them to regenerate faster, revealing a fresh healthy layer of skin with a luminous healthy glow. This technology inspired the creation of glow by dr. brandt.

17.   What does “ 2% Retinol Complex ” mean?

The 2% Retinol Complex is a combination of retinol with other ingredients that allow for better absorption and delivery to assist in obtaining the exact dosage needed for both short and long term delivery. These other ingredients (1.5%) are used to nano-encapsulate and solubilize the 0.5% pure retinol to create the 2% retinol complex. An example of this type of product is aspirin. Aspirin is a complex of more than one ingredient however the active ingredient used to relieve fever, pain and inflammation is acetylsalicylic acid. The other ingredients serve a binding agents and fillers for better absorption and even time released delivery.

18.    What is the mechanism of the time release retinol?

In the overnight resurfacing serum, the retinol is released both short and long term. In the short-term, retinol is released right after application then, over a period of 24 hours, retinol is delivered using a nano-encapsulation system, which carries active ingredients directly to target cells i.e. the fibroblast for long-term benefits.

19.   What is the % of Retinol in Hydracreme? What % is suitable for daytime use?

The hydracrème contains a small percentage (0.01%). This percentage, although low, provides the added benefit during the daytime and serves as maintenance. Revitalizing retinol eye cream is at .005%, more gentle for the eye area.

20.  What is the quality life time of dr brandt�s products?

Our products have a three year shelf life from date of manufacture and none of the products we manufacture ever sit in our warehouse, they are immediately shipped out. We produce small quantities at a time, so you should feel certain that the dr brandt skincare products you purchase are fresh. Once a jar or container is opened, we suggest six month's time for best freshness quality. You can see this indicated on the back of the container by the symbol of a jar with a "6" inside.

21.   What is juvenessence+ complex?

Algae extract (Alaria). Grows in an exclusive ecosystem located in the Brehat archipelago (France): ATP booster; optimizes cellular respiration while fueling the cells with vital energy

 

Ordering information back to top

1.   How do I redeem giftcards

To redeem your giftcard first choose the products you would like to purchase. When you are in the shopping cart you will be asked to enter the 12-digit giftcard number and 4-digit pin number. Limit one gift card per redemption.  Please note that you will need to enter a valid credit card to complete the purchase even if the purchase amount can be paid with your gift card only. Don’t worry your credit card will not be charged. If your purchase doesn’t add up to the full amount of your gift cards, the unused balance will be redeemable in subsequent purchase at www.drbrandtskincare.com

2.   I had an automatic delivery, what happened to my order

Dr. brandt skincare automatic deliveries are no longer available. If you were a subscriber to this program we sent the notification by e-mail letting you know that this program has been canceled and the need to re-order your favorite products in the future. Please note that we are working on enhancing this program before we make it available for everyone again. Your patience and cooperation is much appreciated. 

3.   Payment methods

At drbrandtskincare.com we accept the following payment methods: Visa, Mastercard, American Express and Discover.

4.   Do you ship overseas

At drbrandtskincare.com we only ship within the U.S.A (Including Hawaii and Alaska). If you wish to place an order from an International country, please check our “store locator” to locate the nearest store. Thank you!  

5.   Cancelling or modifying orders

If you wish to cancel or modify your order after you have submitted an order through our website, please contact our customer service line ASAP at:  1.800.234.1066. Please note that if you contact us after we have shipped your order; any cancelation or modification will need to follow our return process.

6.   How to track my order

At drbrandtskincare.com we make this easy for you.  Just log-in to “my account” (at the top of the screen) and check your order status. Should you have any questions or concerns, please contact us at:  1.800.234.1066.  

7.   What is right for me?

Our products are designed to give maximum results in minimal time. It’s important that you choose the product(s) that best fit your skin concerns. We suggest to check the tab, “my skincare solutions”, on the top navigation menu (right side); to find solutions to the main skincare concerns, or shop by product line. Each is designed for a specific skin type/concern as follows:

  • dr brandt® house calls: Mimics Dr. Brandt’s in-office procedures
  • pores no more®: Ideal for Oily/Combination skin. Mattifies shine, controls oil, refines pores
  • Do not age with dr brandt®: Ideal for Mature/Aging skin. Lift, firms, plumps
  • Xtend your youth: Ideal for All skin types. Preventative anti-aging skincare. Anti-oxidant, protection, hydrates, revitalizes

If you wish to speak with our skincare specialist please contact us at: 800.234.1066.

8. Do you offer samples?

We provide samples as well as testers for all of our retail locations. Our retail partners have testers on display for you to try and samples to take home (upon request). You can also receive personalized advice suited for your specific skin’s needs by educated skincare specialists who can help customize the right products for you.

To check for stores in your area, please click on the following link where you will be directed to our store locator for a location near you: http://www.drbrandtskincare.com/store-locator.do

9. Unsubscribe me

To unsubscribe from our page please go to the bottom of the email you received from dr brandt skincare and go to “manage your subscription” click on the link and follow the steps. Should you have any questions or concerns, please contact us at: 1.800.234.1066.

 

Shipping & returns back to top

1.   How can I return a product?

Your satisfaction is important to us. We will gladly accept returns for any drbrandtskincare.com purchase when products were purchased directly from drbrandtskincare.com or call 1.800.234.1066 within 30 days of purchase. Please follow these steps:

  1. Obtain a return authorization number (REF#) via telephone by calling 1.800.234.1066, Monday through Friday, 9AM - 5PM EST, or e-mail us at customerservice@drbrandtskincare.com with the following information: first name, last name, web order number or sales order number, product to be returned and reason for return.
  2. Pack the product (s) in the original packaging and include any promotional item that may have been included, such as a gift with purchase, etc.
  3. Include, the REF#, copy of the sales order and return form.
  4. Mail the return within 2 weeks from the received authorization (REF #)to:

    RETURNS
    Cosmetic Dermatology, Inc.
    8798 NW 15th street
    Miami, FL 33172

Shipping charges are at the customer’s expense.   We recommend to choose a method of shipping with tracking and insurance as we are not responsible for lost or missing packages.

Allow 2 weeks for the return to be processed

IMPORTANT: Please check our return policy to make sure that the return qualifies for a refund.

2.   How can I exchange a product?

To exchange a product; the fastest and easiest way is to return the product(s) following our return policy and procedure, then place a new order for the product(s) that you wish to purchase instead. Once we receive your returned product, the credit card used for the returned product will be refunded.

Another option is to send the product(s) back following our return policy and procedure with a note requesting the product to be exchanged for. Once the returned product is received, the substitute product will be shipped. Please note that if the exchange exceeds the initial retail price, the customer will pay the difference with a valid credit card. In the same token, if the exchanged product(s) is a lesser retail price, the customer will be refunded the difference back to the credit card used for purchase.

3.   How can I check the status of my order?

At drbrandtskincare.com we make this easy for you. Just log-in to my account” (at top of the screen) and check your order status. Should you have any questions or concerns, please contact us at:  1.800.234.1066.

4.   I never received my package

Email customer service at customerservice@drbrandtskincare.com with the following information: First name, last name and web order number or call immediately 1.800.234.1066

 

Contact us  back to top

1.   I cannot login with my usual username and password

To access your account please enter an e-mail address as the username and you will be prompted to follow the steps necessary to setup a new password.

If you experience any difficulty, please contact us at: 800.234.1066 or e-mail us at customerservice@drbrandtskincare.com. We are sure that you’ll be pleased with the new features.

2.   I would like to discuss Press opportunities

If you would like to discuss press or public relations (PR) opportunities, please contact:

Susan Goldberg
AVP
Tractenberg & Co.
116 East 16th Street, 2nd Floor
New York, NY 10003
(212) 929-7979  x2304
susan@tractenberg.com

3.   I would like to do business with you outside the USA

If you would like to discuss business opportunities (distribution of our products), please send a detailed email to customerservice@drbrandtskincare.com. Please include your company background, locations (include any picture or visual aid), assortment that you currently carry website address if applicable and contact information.

4.   I would like to distribute your products within the USA

If you would like to discuss business opportunities within the USA (distribution, merchandising, etc), please send a detailed email to customerservice@drbrandtskincare.com. Please include your company background, business opportunity, website address if applicable and any additional information (pictures or visual aids are welcome).

5.   Are there any job opportunities

For career opportunities, please submit your resume with a brief introduction of the position that you would like to pursue to customerservice@drbrandtskincare.com. We’ll contact you only if there is an opportunity/ opening. Thank you!

6.   Charity / Donations / fundraiser inquiry

If you would like to contact dr brandt skincare about charity, donations or fundraiser please send a detailed email to customerservice@drbrandtskincare.com

7.   I need to schedule or cancel an appointment?

If you wish to contact the medical office, visit the “medical office” tab (on the top right corner) and you will find the Miami and New York office contact information.