Return Policy


RETURN PROMISE

Your satisfaction is important to us. We will gladly accept returns for any drbrandtskincare.com purchase when products were purchased directly from drbrandtskincare.com or our 1-800 number within 30 days of purchase.  


RETURN INSTRUCTIONS

  1. Obtain a return authorization number (REF#) via telephone by calling 1.800.234.1066, Monday through Friday, 9AM - 5PM EST, or e-mail us at customerservice@drbrandtskincare.com with the following information: first name, last name, web order number or sales order number, product to be returned and reason for return.
  2. Pack the product (s) in the original packaging and include any promotional item that may have been included, such as a gift with purchase, etc.
  3. Include, the REF#, copy of the sales order and return form.
  4. Mail the return within 2 weeks from receipt of the return authorization number (REF #) to:

    RETURNS
    Cosmetic Dermatology, Inc.
    8798 NW 15th Street
    Miami, FL 33172

Shipping charges are at the customer’s expense.  We recommend to choose a method of shipping with tracking and insurance as we are not responsible for lost or missing packages.

   5.  Allow 2 weeks for the return to be processed.

RETURN POLICY

  • All returns are subject to inspection, we cannot accept returns on over half used or empty products.
  • In the event that a gift with purchase was included with the order, please send back the gift with purchase item along with the returned item. Note: We will not refund regular goods unless the gift with purchase is returned to us as well.
  • Shipping charges are non-refundable.
    Products specified on the website as non-refundable cannot be returned.
  • If you paid with a giftcard and credit card, the giftcard will first be refunded, then your credit card will be refunded.
  • Prior authorization is required on all returns. Any returns sent to us without a return authorization number (REF#) cannot be accepted.
  • Returned products that do not meet the return policy criteria will not qualify for a refund and may be returned back to the customer at the customer's expense or destroyed by Cosmetic Dermatology, Inc. upon request.
  • If you have any questions, feel free to call before submitting your product (s) to be returned.  Our customer service line is 800.234.1066 Mon-Fri 9AM - 5PM (EST) or click here to submit an e-mail.

Please note that we are a US based company and accommodate website orders that ship to continental U.S. addresses only.  If you purchase from our website while visiting the U.S, but reside outside the U.S., sales are final and are not returnable or refundable outside of the U.S.