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At drbrandtskincare.com we make this easy for you. Just log-in to my account” (at top of the screen) and check your order status. Should you have any questions or concerns, please contact us at: 1.800.234.1066.

Email customer service at customerservice@drbrandtskincare.com with the following information: First name, last name and web order number or call 1.800.234.1066

Contact us here or email customer service at customerservice@drbrandtskincare.com or call 800 234 1066

We ship our order placed before 12 PM EST the same day.

See shipping times here.

Mail innovations (our free service takes between 5-10 business days). Please contact us at hello@drbrandtskincare.com with any questions or concerns about your order.

To exchange a product; the fastest and easiest way is to return the product(s) following our return policy and procedure.

We are able to process returns for drbrandtskincare.com purchases only within 30 days of purchase. We are unable to process returns for our retail partners. We encourage you to contact the retailer directly to inquire about their return policy.

Please click here to start a return/exchange and follow the steps 

Shipping charges are at the customer’s expense. We recommend to choose a method of shipping with tracking and insurance as we are not responsible for lost or missing packages.

Allow 2 weeks for the return to be processed

IMPORTANT: Please check our return policy to make sure that the return qualifies for a refund.

Here is our full return policy.