How do I return/exchange my order?
Your satisfaction is important to us. We will gladly accept returns/exchanges for any dr. brandt skincare purchase when products are purchased from drbrandtskincare.com or our 1-800 number only. If the purchase was made from a different website or retail store, please return items back to the original location.
Before you fill out this form please make sure you fulfill the below requirements.
- Products must be returned within 30 days of the purchase delivery date.
- Please include a copy of your invoice or sales order. We cannot accept returns on over half used or empty products. Exchanges will be only accepted on unused products.
- In the event that the order qualified for a gift with purchase, please include the ENTIRE gift with purchase along with the returned item(s).
- Products specified on the website as non-refundable cannot be returned.
- If you received damaged merchandise, please retain the box, packaging and all contents and contact us as soon as possible for assistance. A replacement will not be allowed on damage to outer cartons/packaging only unless damaged is made to item self.
Please note that shipping charges are non-refundable. We are a US based company and accommodate website orders that ship to U.S. and Canada addresses only. If you purchase from our website while visiting the U.S, but reside outside the U.S., sales are final and are not returnable or refundable outside of the U.S.
For your convenience, we have provided a return address label that should be affixed to the outside of the return package. Please note, return shipping charges will be deducted automatically from your refund in the fixed amount of $6.95 unless a mistake is made on dr. brandt skincare side.
If the label is not available there won’t be any shipping deductions from your refund. In such case, all returns should be addressed to:
Cosmetic Dermatology, Inc.
8798 NW 15th Street. Miami, FL 33172
For your protection and to ensure prompt delivery, please send your return via insured UPS Ground. We are not responsible for return packages that are lost in transit.
- Please allow 7-10 business days for return processing.
- An email will be sent to confirm your return/refund has been processed.
- Please note that drbrandtskincare.com eGift Cards and donations cannot be returned or exchanged.