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HELP & FAQs

We’re here to help you look and feel your best!

Reach out with any questions at anytime and we will be sure to find the perfect product for your skin concern!

To speak with one of our skincare experts give us a call at 800-234-1066. Our team is available to chat Monday – Friday from 9:00 am to 5:00 pm EST. Or send us an email we’ll get back to you as soon as possible.

call

Talk to us, the old-fashioned way - 800-234-1066

chat

Real people and skin care experts who will chat back

email

Drop us a note in our inbox - hello@drbrandtskincare.com

Monday – Friday 9 a.m. to 5 p.m. ET

(and we may even surprise you by responding on the weekend)

FAQ

Skincare Product Information

Yes, 80% of premature aging is caused by daily exposure to UV rays.

Just the few minutes of sun exposure you receive each day while driving to work, sitting by a window and walking your dog is enough to cause hyperpigmentation and premature aging over time. Also, indoor lighting (florescent and halogen bulbs) also breaks down collagen and can cause the same aging as UVA rays.

At dr. brandt skincare, we are proud to say that we are a cruelty-free-oriented organization. We do not engage in animal testing. As leaders in the skincare science industry, we consider it our charge to continually innovate new and effective ways to test products without the use of animals, relying instead on advanced testing methodologies that are strictly cruelty-free. We thoroughly investigate each of the ingredients used in our products, selecting only the finest materials from facilities that measure their results with high-tech machinery instead of animals.

However, there are some countries that still believe that animal testing is necessary to ensure the safety of cosmetic products, and require animal testing by law. In those cases, the national governments conduct their own tests of our products—we do not and will never test on animals ourselves. dr. brandt® skincare believes that animal testing should never be required, and we remain committed to testing methodologies that do not involve animals.

We strongly recommend you discuss safe skincare options for you and your baby with your medical professional for best advice.

Avoiding the sun and using UV SPF protection every day is especially important during pregnancy and nursing, as the hormones released during this time can greatly increase pigmentation on your skin, causing melasma or "the mask of pregnancy." You should also avoid using any products containing acids (AHA/BHA lactic, glycolic, salicylic etc). If breakouts or other skin conditions are a problem during pregnancy, please consult with your doctor regarding prescription topicals or medications.

Aging is the most apparent around the eyes. The delicate skin around the eye area is thinner, and blood vessels become more visible, revealing dark circles or hollow eyes. Fine lines and wrinkles, crow’s feet, and under eye bags are all tell-tale signs of aging. Try Dr. Brandt’s eye care best-sellers and discover your favorite.

All of our products are tested for effectiveness before they can be considered to be part of the dr. brandt® skincare line. These formulas are created with a synergy of actives and botanicals to provide the clarity your skin needs without the dryness and irritation that can often times be the unfortunate result of using some products for oily and acne prone skin.

The pores no more® product lines contain Salicylic Acid, a beta hydroxy which goes through pores dissolving dirt, oil, makeup and debris and draws it out to the skin’s surface to be sloughed off. This action clears pores, eliminating any clogging. If you have a high tendency to develop clogged pores but need a moisturizer, we do offer an “oil-free” moisturizer in this line.

Dr. Brandt uses botanical extracts in his products, no harsh chemicals or synthetic fragrances are added.

Please check the bottom of the container/jar or crimped area of the tube for a “lot” or “batch” number and send us an email request with the information, along with the product purchased to customerservice@drbrandtskincare.com and we will reply as soon as possible.

Like many companies, we often purchase ingredients from outside suppliers, and the components of these substances are proprietary information belonging to those companies. Therefore it's possible that a very small amount (generally parts per million) of gluten may be present. Consumers will find ingredient listings on our packaging material, in accordance with FDA regulations, using names which are standard throughout the cosmetic industry. Because of the vast number of raw materials from different sources, it is not possible to guarantee that our products are completely free of any of the grains specified.

When layering products keep this rule in mind, start with the lightest weight (serums, gels) then middle weight (lotions) then heavier (creams) followed by SPF and makeup.

Generally you want to wait at least a minute or two between applications to ensure that your skin has had enough time to absorb all of the previous product before moving on to the next for best results.

More Product Questions

Dr brandts' products are intended to last 4-6 weeks long, depending on how many times a day you apply the product. For masks and exfoliates up to 8 weeks.

Our products have a three year shelf life from date of manufacture and none of the products we manufacture ever sit in our warehouse, they are immediately shipped out. We produce small quantities at a time, so you should feel certain that the dr brandt skincare products you purchase are fresh. Once a jar or container is opened, we suggest six month's time for best freshness quality. You can see this indicated on the back of the container by the symbol of a jar with a "6" inside.

Algae extract (Alaria). Grows in an exclusive ecosystem located in the Brehat archipelago (France).

Ordering information

To redeem your gift card first choose the products you would like to purchase. When you are in the shopping cart you will be asked to enter the 12-digit gift card number and 4-digit pin number. Limit one gift card per redemption. Please note that you will need to enter a valid credit card to complete the purchase even if the purchase amount can be paid with your gift card only. Don’t worry your credit card will not be charged. If your purchase doesn’t add up to the full amount of your gift cards, the unused balance will be redeemable in subsequent purchase at www.drbrandtskincare.com

We only ship within the U.S.A (Including Hawaii and Alaska). If you wish to place an order from an international country, please check our store locator to locate the nearest store.

Dr. Brandt Skincare reserves the right to cancel/modify any order at any time. If you wish to cancel or modify your order after you have submitted an order through our website, please contact our customer service line ASAP at: 1.800.234.1066. Please note that if you contact us after we have shipped your order; any cancelation or modification will need to follow our return process.

At drbrandtskincare.com we make this easy for you. Your tracking number is email to you as soon as the label is created. You can also check this information online by logging in to “my account” (at the top of the screen) to check your order status. Should you have any questions or concerns, please contact us at: 1.800.234.1066.

We provide samples as well as testers for all of our retail locations. Our retail partners have testers on display for you to try and samples to take home (upon request). You can also receive personalized advice suited for your specific skin’s needs by educated skincare specialists who can help customize the right products for you.

To check for stores in your area, please click here where you will be directed to our store locator for a location near you.

Shipping & Returns

We are able to process returns for drbrandtskincare.com purchases only within 30 days of purchase. We are unable to process returns for our retail partners. We encourage you to contact the retailer directly to inquire about their return policy.

Please click here to start a return/exchange and follow the steps 

Shipping charges are at the customer’s expense. We recommend to choose a method of shipping with tracking and insurance as we are not responsible for lost or missing packages.

Allow 2 weeks for the return to be processed

IMPORTANT: Please check our return policy to make sure that the return qualifies for a refund.

To exchange a product; the fastest and easiest way is to return the product(s) following our return policy and procedure.

At drbrandtskincare.com we make this easy for you. Just log-in to my account” (at top of the screen) and check your order status. Should you have any questions or concerns, please contact us at: 1.800.234.1066.

Email customer service at customerservice@drbrandtskincare.com with the following information: First name, last name and web order number or call 1.800.234.1066

Here is our full return policy.