To speak with one of our skincare experts, give us a call at 1-800-234-1066. Our team is available to chat Monday - Friday from 9:00am to 5:00pm EST. Or send us an e-mail and we'll get back to you as soon as possible.
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Frequently Asked Questions
Product Info
At Dr. Brandt skincare, we are proud to say that we are a cruelty-free-oriented organization. We do not and will never test on animals.
We believe that animal testing should never be required, and we remain committed to testing methodologies that do not involve animals.
We strongly recommend you discuss safe skincare options for you and your baby with your medical professional for best advice.
Avoiding the sun and using UV SPF protection every day is especially important during pregnancy and nursing, as the hormones released during this time can greatly increase pigmentation on your skin, causing melasma or "the mask of pregnancy." You should also avoid using any products containing acids (AHA/BHA lactic, glycolic, salicylic etc). If breakouts or other skin conditions are a problem during pregnancy, please consult with your doctor regarding prescription topicals or medications.
Aging is the most apparent around the eyes. The delicate skin around the eye area is thinner, and blood vessels become more visible, revealing dark circles or hollow eyes. Fine lines and wrinkles, crow’s feet, and under eye bags are all tell-tale signs of aging. Try Dr. BRANDT’s eye care best-sellers and discover your favorite.
All of our products are tested for effectiveness before they can be considered to be part of the dr. brandt® skincare line. These formulas are created with a synergy of actives and botanicals to provide the clarity your skin needs without the dryness and irritation that can often times be the unfortunate result of using some products for oily and acne prone skin.
The pores no more® product lines contain Salicylic Acid, a beta hydroxy which goes through pores dissolving dirt, oil, makeup and debris and draws it out to the skin’s surface to be sloughed off. This action clears pores, eliminating any clogging. If you have a high tendency to develop clogged pores but need a moisturizer, we do offer an “oil-free” moisturizer in this line.
Dr. BRANDT uses botanical extracts in his products, no harsh chemicals or synthetic fragrances are added.
Our products have a three year shelf life* from date of manufacture and none of the products we manufacture ever sit in our warehouse, they are immediately shipped out. We produce small quantities at a time, so you should feel certain that the dr brandt skincare products you purchase are fresh. Once a jar or container is opened, we suggest twelve month's time for best freshness quality. You can see this indicated on the back of the container by the symbol of a jar with a "12" inside.
*24 months shelf life for sunscreen.
Please check the bottom of the container/jar or crimped area of the tube for a “lot” or “batch” number and send us an email request with the information, along with the product purchased to customerservice@drbrandtskincare.com and we will reply as soon as possible.
Dr brandts' products are intended to last 4-6 weeks long, depending on how many times a day you apply the product. For masks and exfoliates up to 8 weeks.
When layering products keep this rule in mind, start with the lightest weight (serums, gels) then middle weight (lotions) then heavier (creams) followed by SPF and makeup.
Generally you want to wait at least a minute or two between applications to ensure that your skin has had enough time to absorb all of the previous product before moving on to the next for best results.
Ordering Info
To redeem your gift card first choose the products you would like to purchase. When you are in the shopping cart you will be asked to enter the 12-digit gift card number and 4-digit pin number. Limit one gift card per redemption. Please note that you will need to enter a valid credit card to complete the purchase even if the purchase amount can be paid with your gift card only. Don’t worry your credit card will not be charged. If your purchase doesn’t add up to the full amount of your gift cards, the unused balance will be redeemable in subsequent purchase at www.drbrandtskincare.com
We do! See the countries we ship to using the drop down at either the top or the bottom of our site. Or email us at customerservice@drbrandtskincare.com to learn more. And of course, we ship within the U.S.A (Including Hawaii and Alaska).
Dr. Brandt Skincare reserves the right to cancel/modify any order at any time. If you wish to cancel or modify your order after you have submitted an order through our website, please contact our customer service line ASAP at: 1-800-234-1066. Please note that if you contact us after we have shipped your order; any cancelation or modification will need to follow our return process.
At drbrandtskincare.com we make this easy for you. Your tracking number is email to you as soon as the label is created. You can also check this information online by logging in to “my account” (at the top of the screen) to check your order status. Should you have any questions or concerns, please contact us at: 1-800-234-1066
Shipping & Returns
We are able to process returns for drbrandtskincare.com purchases only within 30 days of purchase. We are unable to process returns for our retail partners. We encourage you to contact the retailer directly to inquire about their return policy.
Please click here to start a return/exchange and follow the steps
Return shipping charges are $4.99 and will be deducted from the return amount.
Allow 2 weeks for the return to be processed
IMPORTANT: Please check our return policy to make sure that the return qualifies for a refund.
To exchange a product; the fastest and easiest way is to return the product(s) following our return policy and procedure.
At drbrandtskincare.com we make this easy for you. Just log-in to my account” (at top of the screen) and check your order status. Should you have any questions or concerns, please contact us at: 1-800-234-1066.
Email customer service at customerservice@drbrandtskincare.com with the following information: First name, last name and web order number or call 1-800-234-1066
Here is our full return policy.
